Proplenish is Australia’s leading Marine Collagen Supplement, a product which combats the signs of aging. When we started working with Proplenish, they had a beautiful website and they were making online sales via PayPal and eWay, however the subscription based sales weren’t working well as the existing system was not handling failed subscription payments, and money was being lost. Proplenish were looking for a solution to manage their subscription-based customers perfectly and stop that loop hole.
Client: Proplenish Pty Ltd, Australia
Category: WordPress, eCommerce, Subscription Payment
We suggested a full shift to WordPress as the current site wasn’t as responsive as it should be to meet current customer expectations, in addition we highlighted the benefits of WooCommerce which would negate the payment issues, WooCommerce Subscriptions makes it easy to create and manage products with recurring payments.
We developed the Website in WordPress using WooCommerce subscription plugin. It allowed them to manage the customer subscriptions efficiently. The new website solved all the problems they were facing before. We installed Ultimate Woo plugin for “follow up and reward” functionality which not only brought new functionality such as being able to add rewards for customers and creating follow up emails but also provided added benefits like being able to customize the starting order number to match the old website and also creating smart coupons and store credits.